Site Merchandising Specialist, Jos. A. Bank
Tailored Brands, Inc.’s purpose is to help our customers love how they look. We accomplish this by providing a personal, convenient, one-of-a-kind shopping experience with compelling products and world-class service. We help fulfill this mission by providing our employees with an engaging and inclusive workplace focused on teamwork, growth and respect.
We are seeking an enthusiastic and results-oriented Site Merchandising Specialist to join us in our headquarters in Fremont, CA to execute seasonal eCommerce business strategies and visual merchandising strategies that are consistent with the Jos. A. Bank brand & business goals to drive sales, site conversion, and profit. This position reports directly to the Site Merchandising Manager and works cross-functionally with Retail Merchants, Photo Studio, and Engineering Teams.
Responsibilities:
• Executes eCommerce merchandising strategy in alignment with the target customer & business goals. Ensure brand marketing initiatives are in line with merchandising strategy.
• Manages the sample process: working with Merchant team to ensure samples are received in timely manner, document and tracks all sampled received.
• Works closely with Photo Studio counterpart to ensure timely photography of new products live to site. Trouble shoot & elevating issues as needed.
• Manages data publication process, working with merchandising to provide line of site to upcoming receipts. Publish products to site; assign navigation, attributes, and featured products; manage category pages and manually merchandised sorts; assign cross-sells; unpublish discontinued products as necessary. QA content once live.
• QA prior to all site releases and site go-live execution. Participate in weekly site review & testing in order to ensure merchandise presentation is aligned with marketing message and product integrity. Elevate potential issues to manager, where appropriate.
• Collaborates with cross-functional team members to ensure World-Class customer service, managing issues that arise. Communicate changes in tactical plans to the appropriate members of the cross-functional team on a timely basis
• Works with cross functional partners to manage user experience enhancements for site through our project management platform. Troubleshoot potential issues and report findings.
• Responds to customer service inquiries for our internal call center
• Performs other duties as needed/assigned