Store Communications Specialist

Tailored Brands, Inc.’s purpose is to help our customers love how they look. We accomplish this by providing a personal, convenient, one-of-a-kind shopping experience with compelling products and world-class service. We help fulfill this mission by providing our employees with an engaging and inclusive workplace focused on teamwork, growth and respect.

We are seeking a highly motivated and experienced Store Communications Specialist to join our Store Operations team in our headquarters in Fremont, CA.

As a Store Communications Specialist you are expected to work in a fast paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism, customer service and confidentiality. You are responsible for learning, retaining and understanding the company’s corporate and store structures which are critical to providing the level of communication and knowledge necessary to complete operational tasks and execute key initiatives. The Store Communications Specialist has responsibilities focused on Communication Strategy which requires strong organizational and excellent communication skills, with a focus on attention to detail to manage administrative challenges of supporting a diverse group and working effectively in a multi-task environment. Also required is the ability to work effectively within a team environment, including building and maintaining strong relationships throughout the organization with both field and corporate business partners.

Duties and Responsibilities:

•Develop and sustain knowledge to continually be a Store Communications expert and support our internal customers on operational policies, practices, procedures and our Communication Strategy.

•Support the Manager as the gatekeeper of communications and manage workload for the field.

•Support multi-unit managers of multiple divisions – understanding the nuances of each brand to communicate effectively.

•Recognize opportunities within the department or company to better manage the stores’ workload to be more efficient, cost effective and focused on priorities.

•Maintain a level of expertise on current and future store processes, procedures, and initiatives.

•Occasionally work in stores to understand the day-to-day experience in the field, and best represent a store perspective at the corporate level.

•Demonstrate exceptional teamwork to ensure department meets service level expectations.

•Support Store Operations Specialists to answer store operational calls and email, as assigned.

•Work within different systems to research information, troubleshoot and/or reach resolution.

•Manage specific projects which may be assigned to you planned or ad-hoc.