Regional Loss Prevention Manager (Houston)
Tailored Brands, Inc.’s purpose is to help our customers love how they look. We accomplish this by providing a personal, convenient, one-of-a-kind shopping experience with compelling products and world-class service. We help fulfill this mission by providing our employees with an engaging and inclusive workplace focused on teamwork, growth and respect.
The Regional Loss Prevention Manager (RLPM) oversees the daily activities of loss prevention efforts within the assigned area to ensure an effective and proactive approach to the reduction of shrink and protection of company assets. The RLPM partners with the VP of Loss Prevention, Sr. Regional Loss Prevention Manager, and the Brand’s heads of stores to develop, communicate, implement and measure loss prevention programs within assigned area of responsibility. Additionally, the RLPM is responsible for developing effective relationships with the Regional Sales Managers, District Sales Managers and Store Managers, the review of key indicators of potential loss situations throughout the stores in all brands within the area of responsibility, and in the coordination of efforts to resolve suspected or actual losses. The RLPM will also observe and report upon substandard performance by District Sales Managers and Store Managers as it may relate to higher shrink or cash losses.
Key Accountabilities
- Ensures quality execution of all program components, taking ownership of loss prevention program for the stores within the area of responsibility. This includes but is not limited to the corporate directed “target store” program, investigations and training.
- Builds effective and positive relationships with all Store Managers, District Managers, Regional Managers, VPs and corporate support teams.
- Provide training, coaching and education to Store Managers and District Managers on Loss Prevention standards and best practices.
- Provides consultation and support in the resolution of loss prevention issues. Identifies potential issues and proactively develops solutions for issues including robberies, new store openings, customer returns, alarm consultation, etc.
- Conducts analysis of key indicators to identify loss, compliance issues or fraud within assigned area of responsibility.
- Coordinates field investigations and ensures successful resolution, maintaining accurate and complete records of events and issues.
- Personally, conducts internal and external investigations as needed in partnership with the District Manager, Human Resources, Regional Manager and the VP of Loss Prevention.
- Conducts outcome-based evaluations in stores as directed.
- Conducts store visits and evaluations of daily operations including but not limited to “target store” evaluations and annual operational evaluations.
- Designs and produces qualitative and quantitative reports and presentations in support of loss prevention initiatives and key performance indicators.
- Maintains current knowledge of industry information and trends and make recommendations for process changes to ensure best practices.
- Supports the VP of Loss Prevention, Sr. Regional LP Manager and complete other duties as assigned.
Skills, Abilities, Experience & Qualifications
- Bachelors degree preferred
- 5+ years of multi-unit loss prevention experience
- Certified Forensic Interviewer preferred
- Advanced knowledge of loss prevention best practices, analysis, program implementation, and advanced interview training
- Excellent communication skills, both written and verbal
- Proven ability in data analysis and interpretation
- Proven ability to identify, distinguish and analyze components of problems, making logical and effective conclusions
- Proficiency in Microsoft Office applications including Word, Excel, and Outlook
- Travel up to 80%
- Flexible work schedule
- Ability to manage conflict to successful resolutions
- Authorized to work for any employer in the United States
- Ability to pass a thorough background check
Work Environment, Physical & Mental Demands
- Ability to sit and work at a computer keyboard for extended periods of time
- Ability to stoop, kneel, bend at the waist, and reach on a daily basis
- Able to lift and move up to 25 pounds occasionally
- Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment
- Hours regularly exceed 40 hours per week and also accessible occasional nights, and weekends.
Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.